Team

Jacquelyn is an experienced and compassionate Operations Manager with a strong foundation in Support Coordination and Recovery Coaching. She brings extensive experience across community services, advocacy, coordination, and early childhood education, combining strategic leadership with a hands-on understanding of participant needs.

In her current role, Jacquelyn leads and supports a team of Support Coordinators, providing guidance in complex cases, ensuring NDIS compliance, and embedding person-centred, high-quality practice. She is committed to building a confident, accountable, and empathetic team, while streamlining processes to deliver timely and effective outcomes for participants.

Her core principle is understanding and acceptance, meeting people where they are, without judgment, and respecting each individual’s unique journey. As a leader, she fosters a collaborative, strengths-based culture, solution-focused, grounded in open communication, reflective practice, and continuous improvement.

Her proficiency in Mandarin, Cantonese, and Malay enables her to overcome language barriers and promote inclusive practices, building trust, fostering cultural safety, and supporting her team in delivering culturally responsive care.

Ernest is a dedicated family man and an experienced Specialist Support Coordinator with over 20 years of professional experience supporting individuals from diverse and complex backgrounds, including people seeking asylum, refugees, and individuals experiencing significant disadvantage. His work spans both Africa and Australia, with a strong focus on supporting people living with disability to access equitable opportunities and achieve meaningful outcomes.

He is highly skilled in delivering Specialist Support Coordination under the National Disability Insurance Scheme (NDIS), with a strong commitment to capacity building, risk mitigation, and sustainable support arrangements tailored to each participant’s needs. Previously, Ernest worked as a Local Area Coordinator (LAC) for seven years with the Disability Services Commission, now the Department of Communities, Disability Division in Western Australia. This role strengthened his capabilities in person-centred planning, stakeholder engagement, and service coordination across government and community sectors.

With strong multicultural competence and fluency in multiple languages, Ernest effectively engages with participants, families, and providers from diverse cultural backgrounds.

Rebeka is a highly experienced and dedicated Specialist Support Coordinator and Psychosocial Recovery Coach with over eight years of experience in the disability and community services sector. She holds a Bachelor’s Degree in Community Services and demonstrates a strong commitment to ongoing professional development, with plans to undertake postgraduate study to further strengthen her expertise in supporting participants with complex psychosocial needs and trauma.

Rebeka demonstrates strong competencies in complex case management, risk assessment and mitigation, crisis response, and trauma-informed practice. She is an effective advocate who works to uphold participants’ rights, promote equitable access to services, and ensure their voices are central to all decision-making processes. She brings advanced capability in delivering Specialist Support Coordination and recovery-oriented practice, with a focus on supporting individuals with complex presentations, including psychosocial disability and trauma-related needs.

Known for her compassionate and empathetic approach, Rebeka fosters safe, respectful, and inclusive environments where participants feel supported and empowered throughout their recovery journey. She consistently strives to deliver high-quality, outcomes-focused supports that create meaningful and lasting impact in the lives of the people she works with.

Carole is a dedicated and compassionate Support Coordinator who brings a wealth of lived experience and cultural understanding to her role. With fluency in both English and Mandarin, Carole is passionate about walking alongside individuals and families from diverse cultural backgrounds, particularly those from Mandarin-speaking communities ensuring they feel heard, respected, and supported throughout their NDIS journey.

Holding a Bachelor’s degree in Psychology from China, Carole is committed to lifelong learning and is preparing to undertake postgraduate studies in Social Work in Australia. Her strong foundation in human behaviour and systems of care, combined with a deeply person-centred approach, enables her to support participants navigating the complexities of disability services with empathy, clarity, and confidence.

As a mother of two children, including one who requires additional support, Carole brings a personal and heartfelt perspective to her work. She understands the emotional, physical, and practical challenges faced by parents advocating for their children and is passionate about helping other mothers discover strength and hope through shared experience. With love and determination, Carole aims to draw out the full potential in every child and walk alongside each family as they overcome barriers together.

Carole is highly skilled in service navigation, multidisciplinary coordination, and culturally responsive practice. She advocates strongly for participant voice, choice, and control, ensuring supports are tailored to each individual’s goals and circumstances. Her calm presence, attention to detail, and unwavering integrity make her a trusted and valued partner in her participants’ lives. Believing in the power of collaboration and community, Carole is committed to delivering high-quality, values-driven support. She approaches every interaction with warmth, respect, and a deep desire to see people thrive, helping families build meaningful, independent, and connected lives.

Isaiah holds a Bachelor of Counselling degree from the University of Notre Dame, Australia. He boasts a wealth of experience in therapeutic counselling, having dedicated his career to this noble profession since 2014. Isaiah specialises in Alcohol & Drug Counselling, as well as Family Counselling. His diverse career journey has seen him excel in various roles, including Therapeutic Community Rehabilitation, Psychosocial Support, and Mental Health Recovery. Isaiah is particularly skilled in both Individual and Group Counselling, demonstrating his versatility and dedication to helping individuals and communities.

In his role as a Community Support Coordinator and Psychosocial Recovery Coach at Konnectus Support Coordination, Isaiah can provide invaluable support to clients struggling with Mental Health (MH) and trauma-related issues, both within the hospital environment and in their homes following discharge.

Renae holds a Diploma in Community Services and a Certificate IV in Special Needs Education Support. With over 23 years of experience working alongside people living with disabilities, Renae is deeply passionate about making a meaningful difference in the lives of others.

Known for her compassion, honesty, and transparency, Renae takes a person-centred approach to her work, supporting individuals to rediscover hope, purpose, and the confidence to have choice and control of their own journey. She works holistically to understand each person’s unique needs and aspirations, empowering them to build on their strengths and lead a more fulfilling life.

Since 2016, Renae has gained extensive experience across the NDIS and mental health sectors, including roles as a Service Coordinator and Support Coordinator. She has also worked closely with acute mental health wards, supporting participants as they transition into community living and regain independence.

Renae is committed to walking alongside you at a pace that feels right for you, helping you reach your goals with support that is respectful, responsive, and empowering.

Tabitha is a dedicated and highly skilled youth and disability professional, holding a Bachelor of Psychology and a Master’s in Forensic Mental Health. She brings a strong foundation in understanding complex behaviours, trauma, and mental health, with a clear commitment to supporting individuals to overcome barriers and achieve meaningful life outcomes.

With extensive experience as a Youth Custodial Officer and Case Manager within not-for-profit residential care settings, Tabitha has supported young people presenting with complex psychosocial needs, high-risk behaviours, and challenging life circumstances. Her practice is grounded in trauma-informed, person-centred approaches, enabling her to effectively navigate crisis situations, manage risk, and build therapeutic relationships that promote safety, stability, and long-term progress.

Her ability to balance compassion with professionalism enables her to support individuals through crisis while maintaining clear boundaries and structured support planning, and she is passionate about walking alongside individuals in their recovery journey. With warmth, patience, and a genuine drive to make a difference, Tabitha creates environments where people feel safe, valued, and empowered to reach their goals, guided by the belief that every individual deserves the opportunity to live a full and meaningful life.

Marie is a highly skilled mental health and NDIS professional with over nine years of experience supporting individuals to achieve greater independence, recovery, and an improved quality of life. She is widely recognised for her compassionate and empathetic approach, which allows her to build strong, trusting relationships with participants and their families. Her persistence and unwavering commitment to positive outcomes have resulted in a strong track record of supporting individuals to navigate complex challenges and achieve meaningful progress.

Marie’s practice is grounded in strengths-based, trauma-informed, and recovery-oriented frameworks. She is deeply committed to empowering participants to exercise choice and control, make informed decisions, and achieve person-centred outcomes aligned with their individual NDIS goals. Her extensive experience across a range of roles provides her with a strong understanding of how to effectively support clients with diverse and complex needs.

Marie holds a Diploma of Community Services and has completed additional training in Leadership, Mental Health First Aid, Trauma-Informed Care, and Intake and Assessment. Fluent in both English and French, she brings strong cultural competence and thrives in both independent and multidisciplinary environments. Marie is deeply committed to delivering high-quality, ethical, and outcomes-focused support that creates lasting and meaningful impact.

With over eight years of hands-on experience in the disability sector, Emilie has developed a genuine passion for person-centred support. Starting as a frontline support worker and growing into a Senior Coordinator role, she has successfully managed three Supported Independent Living (SIL) homes. In these roles, Emilie has taken care of day-to-day operations and made sure every participant receives the personalised, compassionate care they deserve. As a House Coordinator, she’s skilled at coordinating complex care plans, working closely with multidisciplinary teams, and putting in place strategies that help people live more independently and happily.

Emilie’s professional approach is characterised by a strong detail-oriented focus, clear communication, and unwavering commitment to ethical practice. Her professionalism and kindness have earned her the trust and confidence of the participants she supports and their families.

Additionally, she has demonstrated exceptional proficiency in advocating for participants facing significant challenges in mental health and disability. She is kind and bubbly, bringing joy to those around her and fostering a positive, safe environment. Emilie’s highly skilled approach to de-escalation stems from her deep understanding of each participant’s unique needs, enabling her to build trust and create calmness within the environment.

She’s passionate about helping people live their best lives on their own terms and is dedicated to supporting them with kindness, empathy, and genuine collaboration.

Kerry is a compassionate and highly experienced Senior Recovery Coach with a strong background across disability, mental health, advocacy, family services, and community programs. She brings extensive experience supporting individuals with complex needs, delivering holistic, person-centred support that promotes independence, capacity building, and meaningful outcomes.

Driven by personal lived experience, Kerry is deeply committed to advocating for the rights of people with disabilities and psychosocial challenges. She works from a recovery-oriented, strengths-based approach, empowering participants to confidently navigate services and achieve sustainable goals.

Kerry holds a Diploma of Counselling and is a member of the Australian Counselling Association (ACA), with additional qualifications in Welfare (Applied Social Science). She has completed extensive professional development in NDIS Support Coordination, Positive Behaviour Support, cultural awareness, trauma-informed practice, child and family mental health, and leadership and project management. This ongoing learning strengthens her ability to support individuals, families, and children with complex and diverse needs.

She is passionate about contributing to a more inclusive, equitable, and supportive community where every individual has the opportunity to thrive.

Lung Sarum is a caring and experienced NDIS Support Coordinator with a background in community services and social work. Lung is passionate about helping people access the support they need through the NDIS, working closely with participants to understand their plans and achieve their goals.

Lung has worked with people from many different cultures, including CALD (culturally and linguistically diverse) communities, building trust and providing support that respects each person’s unique needs. Lung is great at connecting participants to the right services, helping them find solutions, and advocating for their needs.

Over the years, Lung has helped individuals and families with challenges like homelessness, family violence, and housing issues. Lung creates personalised plans, organises services, and checks in regularly to make sure the support is working well. Lung also works closely with other service providers and organisations to ensure participants get the best possible outcomes.

Lung has also been involved in community programs, such as health education sessions and outreach activities, to help people access important resources and services. With qualifications in Community Services, a strong work ethic, and a genuine desire to help others, Lung is a valuable part of the KonnectUs team.

Ehler is a highly experienced and dedicated Support Coordinator with years of expertise in the disability sector. She is known for her professionalism, kindness, and ability to remain on top of every detail when supporting participants.
Fluent in Karen and Burmese, Ehler is especially skilled in assisting individuals and families from culturally and linguistically diverse backgrounds, ensuring language and cultural barriers never stand in the way of receiving the right supports.

Her person-centred approach focuses on empowering participants to make informed choices, build independence, and work toward their goals with confidence. Ehler is a strong advocate who consistently goes above and beyond to ensure participants receive the services and opportunities they deserve.

Participants and families value Ehler for her reliability, clear communication, and compassionate support, knowing they are in capable and caring hands every step of the way.

Mery Lin is a dedicated and compassionate individual with a strong commitment to serving her community, particularly children and families. Currently pursuing a degree in Biomedical Science with aspirations of becoming a pediatrician, she combines her passion for healthcare and education to make a meaningful impact in people’s lives.

Her active community involvement has given her valuable opportunities to foster unity, provide support, and build meaningful relationships across diverse cultural backgrounds. Mery Lin also teaches language and cultural classes, where she works closely with children to support both their academic and emotional development. These experiences have strengthened her empathy, communication, and leadership skills while deepening her desire to pursue pediatrics.
Through her roles in education and community service, Mery Lin has developed the ability to create safe, nurturing, and inclusive environments. With her compassion, cultural understanding, and dedication, she brings warmth and professionalism to her role as a Support Coordinator.

As Referral Intake Coordinator, Dee plays a vital frontline role in welcoming new participants and guiding them through the early stages of their NDIS journey. She holds a Certificate IV in Mental Health and a Certificate IV in Education Support and brings a versatile, compassionate, and highly skilled background in community services, disability support, education, and employment services. With a strong foundation in person-centred practice, Dee has extensive experience supporting individuals with complex psychosocial and mental health challenges. She is highly skilled in intake triage, psychosocial assessment, and navigating complex support needs.

In addition to her intake role, Dee has worked across service coordination, support coordination, recovery coaching, case management, community services, and employment services. This well-rounded experience equips her with a deep understanding of the NDIS and broader community sector, enabling her to provide holistic support that meets people where they are in their journey. Dee also has extensive experience working within schools, supporting children with disabilities, additional learning needs, and behavioural challenges. Through her role in education support, she assisted students to achieve positive educational outcomes while implementing strategies to promote engagement, emotional regulation, and positive behaviour. Her experience working closely with children, families, educators, and multidisciplinary teams has further strengthened her ability to understand diverse support needs and build meaningful relationships. Having worked with individuals from a wide range of backgrounds, including those experiencing hardship, disadvantage, trauma, and mental health challenges, Dee brings genuine empathy, understanding, and compassion to every interaction. She is passionate about helping people feel heard, supported, and empowered to access the services they need. Her empathetic and client-focused approach allows her to build rapport quickly, gather essential information with care, and match participants with the most suitable coordinator to support their goals. She ensures each referral is managed promptly, thoroughly, and with genuine compassion.

Known for her professionalism, clear communication, and calm presence under pressure, Dee works seamlessly across teams, maintains a high standard of documentation, and builds trust with both clients and stakeholders. Her ability to coordinate multiple moving parts, respond proactively, and act with integrity makes her an invaluable part of the KonnectUs Support Coordination intake process.

Trisha is a Referral Intake Officer dedicated to creating a smooth and welcoming onboarding experience, helping individuals understand available services and the role of a Support Coordinator. She is in her final year of a Bachelor of Psychological Science and is working towards becoming a Behaviour Support Practitioner. With two years of experience in the NDIS industry as a support worker in both physical and mental health, Trisha is passionate about advocacy and believes everyone deserves the opportunity to be seen, heard, and understood.

Star-Ra is a dedicated and approachable Referral & Intake Coordinator at KonnectUs, committed to ensuring a smooth, person-centred entry into NDIS services. With a background in disability support, she understands the importance of participants feeling heard, respected, and empowered from the very first point of contact.

Originally from New Zealand, Star-Ra proudly embraces her Māori heritage and brings strong values of connection, respect, and community into her practice. She applies a culturally responsive and inclusive approach, supporting participants from diverse backgrounds to feel safe, understood, and valued throughout their NDIS journey.

In her role, Star-Ra works collaboratively with participants, families, carers, and service providers to coordinate referrals in alignment with NDIS processes and participant goals. She ensures clear communication, timely intake, and streamlined access to appropriate supports, helping to reduce complexity and create a positive onboarding experience.

Star-Ra is currently undertaking further study toward a career in nursing, strengthening her clinical knowledge and capacity to support individuals across the health and disability sectors. Outside of work, she enjoys playing soccer and maintaining an active lifestyle, reflecting her strong teamwork, resilience, and commitment to wellbeing.